Return Policy
Return Policy – AJ Furnishings
At AJ Furnishings, we want you to be completely satisfied with your purchase. Please read our return policy carefully to understand how returns and replacements work.
1. 7-Day Return Policy
We offer a 7-day return policy from the date of delivery.
If you are not satisfied with your purchase, you may request a return within this period.
2. Damaged or Faulty Items
If your item arrives damaged, defective, or broken, you must inform us within 24 hours of delivery.
Please contact us with clear details and, if possible, provide photos of the issue.
Important:
If you do not report the issue within 24 hours, the item will not be eligible for return or replacement.
3. How to Request a Return
To initiate a return, please contact us through:
- Email: Ajfurnishings247@outlook.com
- Phone/WhatsApp: +44 7834 894287
Our support team will guide you through the return process.
4. Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
5. Return Process
Once your return request is approved:
- Our team will provide return instructions
- The item will be inspected upon return
- Approved returns will be processed accordingly
6. Non-Returnable Situations
Returns will not be accepted if:
- The request is made after 7 days of delivery
- Damage is reported after 24 hours
- The item is used, damaged by the customer, or not in original condition
7. Need Help?
If you have any questions regarding returns, feel free to contact AJ Furniture anytime. We are here to assist you.
Thank you for shopping with AJ Furniture.